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The R-Health Experience, Vol. II: True Mobility

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Sarah, the mother of two young children, had been looking for a new doctor. Of the utmost importance to her was convenience since she is extremely busy with her kids. She had been looking for the right fit, but just couldn’t find it, until she got a postcard about Dr. Randi Protter’s practice at R-Health.

Like most people, she thought that what she was reading about R-Health sounded too good to be true, but she soon realized it was everything she was looking for.

“I love the mobile app. I developed a rash and instead of going to the office, I used the app to upload pictures and send it to Dr. Protter. She looked at the pictures, got back to me right away, and sent a prescription to my pharmacy. Not having to take my two children into the doctor’s office for me to be treated for something simple, was fabulous.”

Sarah has experienced a little bit of all the R-Health offerings. She got a same-day urgent care appointment, she has done her comprehensive wellness exam, and she loves to use the Spruce mobile app. For her, more than anything, she loves how Dr. Protter truly listens to her. “It’s so nice to talk to a doctor and have her actually listen.”

Sarah’s husband is also a member of R-Health and has been seeing Dr. Protter for almost a year. He recently had a cold that kept lingering for multiple days. He called the office, got a same-day appointment, and immediately had a prescription sent to the pharmacy.

“For us, the responsiveness of R-Health is so unique, we feel like we are privileged clients. We feel so lucky to have found Dr. Protter and R-Health.”

The R-Health Experience, Vol. I: The Best Thing to Happen to my Healthcare Toolkit

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Last fall, Risa Morris went to the State’s Passport to Benefits event to learn more about the new benefit offerings. While there, she met the team from R-Health and learned that she could join an R-Health doctor’s office for free as part of her state health plan. She was intrigued and she signed up for the R-Health Ewing location, which was set to open in January.

When she heard about R-Health, Risa was excited but she also kept thinking there had to be a catch. Once the Ewing office opened in January, she realized there really was no catch and she was astounded by the level of care she received from Dr. Protter and the rest of her team.

“R-Health is a far superior doctor’s office,” said Risa. “My R-Health doctor helps me manage everything related to my health. She calls me just to answer my questions and I can e-mail with her anytime. It feels great to know that I have access and can just keep in touch on the little things.”

Risa also likes that she doesn’t have to try to remember everything that Dr. Protter tells her during each appointment. She can access a full overview of everything discussed at her appointment through the electronic patient portal and if she still has follow up questions, she just e-mails or calls Dr. Protter to review. Says Risa, “It’s refreshing that I don’t have to keep track of everything on my own.”

One of Risa’s favorite aspects of her R-Health doctor’s office is the ability to get her blood work done onsite, saying, “It’s so nice to have everything done in one place.”

With R-Health, Risa feels like she has her own concierge doctor, but without the added access fees, and of course, with no co-pays. “I used to wait hours to see my doctor and I felt like my time wasn’t as important as theirs. With R-Health, I never wait more than 5 or 10 minutes to see my doctor – it’s a miracle.”

When asked to sum up her R-Health doctor and experience, Risa said “I love Dr Protter. She is caring, warm and friendly, yet very professional and detail oriented. I have recommended her to all my friends. R-Health is the best thing to happen in my healthcare tool kit.”

Risa also thinks it is a great thing the State of NJ is offering Direct Care for those with state health benefits, noting “R-Health is far superior to other doctor’s offices.”