We wanted to provide a new update related to the Coronavirus (COVID-19). As you are aware, this is a rapidly evolving situation, so the steps we are outlining below, may continue to change as more information becomes available. We will keep you updated as we have new information. There have now been confirmed cases in each of the states that R-Health operates. Although the risk is still low, R-Health continues to follow the Centers for Disease Control and Prevention (CDC) recommendations for evaluation of patients who may be at risk of developing COVID-19.
Members of our clinical leadership team are communicating with the state and local departments of health to monitor and respond to this evolving situation.
Patients who have appointments should be assured that all operations continue as usual, and our practices remain ready to provide care to all our patients. The only change is that when scheduling appointments, you will be asked some additional screening questions to determine if you are at risk for exposure or symptoms of COVID-19.
Signs & Symptoms
Signs and symptoms of infection with COVID-19 may appear two to 14 days after exposure and can include:
- Shortness of breath or difficulty breathing
The severity of symptoms can range from very mild to severe, even death. Importantly, most patients with COVID-19 have only mild respiratory symptoms and do not require hospitalization. However, it is important to limit contact with others to prevent further exposure.
When to Contact a Healthcare Provider
Call us right away (do not immediately come into the office) if you have symptoms of COVID-19.
Call us first and ask to speak to a healthcare provider to tell us about your symptoms, recent travels, and possible exposure before you make an appointment or before you go to the ER. Coming into the office in person may spread the virus to others who are already sick.
One of the benefits of R-Health is our access to virtual tools for patient communication. This includes the Spruce mobile app and the Elation Patient Passport. We encourage you to use these virtual communications tools, along with the phone, to communicate with the practice or have a virtual appointment, if medically appropriate. Call us if you need information on how to download Spruce or access the Elation Patient Passport.
Preventing the Spread
Please note that even if you are not experiencing symptoms, we each have an important role to play in preventing the spread of COVID-19. Simple hygiene can be very helpful in preventing transmission of many illnesses. This includes
- Washing hands frequently (with soap for 20 seconds)
- Utilizing hand sanitizer when soap and water are not readily available
- Covering a cough/sneeze with shirt sleeve or tissue (not hands)
- Avoiding touching your face
In addition, social distancing is an important protective measure. This includes avoiding mass gatherings, avoiding crowds, and staying home if you’re not feeling well.
Additional up-to-date information is available from the Centers for Disease Control and Prevention (CDC) at https://www.cdc.gov/coronavirus/2019-ncov/index.html.
Updated March 12, 2020