The R-Health Experience, Vol. I: The Best Thing to Happen to my Healthcare Toolkit

Last fall, Risa Morris went to the State’s Passport to Benefits event to learn more about the new benefit offerings. While there, she met the team from R-Health and learned that she could join an R-Health doctor’s office for free as part of her state health plan. She was intrigued and she signed up for the R-Health Ewing location, which was set to open in January.

When she heard about R-Health, Risa was excited but she also kept thinking there had to be a catch. Once the Ewing office opened in January, she realized there really was no catch and she was astounded by the level of care she received from Dr. Protter and the rest of her team.

“R-Health is a far superior doctor’s office,” said Risa. “My R-Health doctor helps me manage everything related to my health. She calls me just to answer my questions and I can e-mail with her anytime. It feels great to know that I have access and can just keep in touch on the little things.”

Risa also likes that she doesn’t have to try to remember everything that Dr. Protter tells her during each appointment. She can access a full overview of everything discussed at her appointment through the electronic patient portal and if she still has follow up questions, she just e-mails or calls Dr. Protter to review. Says Risa, “It’s refreshing that I don’t have to keep track of everything on my own.”

One of Risa’s favorite aspects of her R-Health doctor’s office is the ability to get her blood work done onsite, saying, “It’s so nice to have everything done in one place.”

With R-Health, Risa feels like she has her own concierge doctor, but without the added access fees, and of course, with no co-pays. “I used to wait hours to see my doctor and I felt like my time wasn’t as important as theirs. With R-Health, I never wait more than 5 or 10 minutes to see my doctor – it’s a miracle.”

When asked to sum up her R-Health doctor and experience, Risa said “I love Dr Protter. She is caring, warm and friendly, yet very professional and detail oriented. I have recommended her to all my friends. R-Health is the best thing to happen in my healthcare tool kit.”

Risa also thinks it is a great thing the State of NJ is offering Direct Care for those with state health benefits, noting “R-Health is far superior to other doctor’s offices.”