How is R-Health different from a typical doctor’s office?
Direct Care empowers our primary care doctors to spend more time with their patients, thus building a real, enduring relationship. At its core, R-Health brings back the traditional values of primary care including convenient access to a personal doctor. This means little or no wait time for an appointment and unlimited access to your personal doctor via phone, e-mail, digital messaging through our secure mobile app, and even video visits.
What is Direct Care?
Direct Care is an innovative model for primary care being embraced by patients, doctors, employers, and unions. The defining element of Direct Care is an enduring and trusting relationship between a member and his or her primary care doctor.
How much does it cost?
Joining an R-Health doctor’s office is a free enhanced benefit for members of the New Jersey State Health Benefits Plan (SHBP) and School Employee’s Health Benefits Plan (SEHBP). There are no co-pays, deductibles, or any other hidden fees.
What services are included?
R-Health doctors provide a full range of services including:
Health and wellness coaching
Chronic disease management
Longer office visits
Onsite dispensing of medications for acute conditions
How does this affect my health insurance?
There is no impact on your health insurance, which is still there to protect you for any unexpected medical concerns. By joining an R-Health doctor’s office as a free addition to your plan, you’ll also enjoy the very best, most convenient primary care.
Do I have to change my insurance?
No, this is not a change in your insurance. It does not impact your insurance at all. It is simply an add-on benefit for personalized primary care.
What happens if I need to see a specialist?
That’s where your insurance kicks in. But your primary care doctor will help guide you to the best specialists for your particular situation.
Where are your locations?
R-Health currently has multiple locations in New Jersey with more being added. Click here to meet our current doctors and find out where they are located.
Are there any restrictions to join an R-Health practice through the NJ program?
Unfortunately, New Jersey members with HMO plans are not currently eligible to join an R-Health practice. Additionally, Medicare retirees and their dependents are also not eligible to join.
New Jersey health plans that are eligible to join an R-Health practice at no cost include:
Tiered Network Plans:
Aetna Liberty Plan
OMNIA Health Plan (Horizon)
Aetna Freedom 10
NJ Direct 10
Aetna Freedom 15
NJ Direct 15
Aetna Freedom 1525
NJ Direct 1525
Aetna Freedom 2030
NJ Direct 2030
Aetna Freedom 2035
NJ Direct 2035
Who do I contact if I have questions?
Contact our member support line at 800.797.1289.
Do I have to wait for Open Enrollment to sign up?
No, you can join at anytime during the year, not just during open enrollment.
I don’t need a doctor today, why should I join now?
Illnesses and injuries often happen after our office is closed and on the weekends. When this happens, we can care for you virtually via our mobile app or via a phone call with your doctor. We also focus on prevention and health education. So, join and make an appointment so can provide you with the very best care.
Is this just urgent care?
No, the benefit of R-Health is that you have on-demand access to your doctor when you’re sick and you need it, BUT you also have access to the same personal doctor at any time to help keep you healthy. This provides you with consistent care – when and where you need it. Also, you may not always need to come into the office when you’re sick – your R-Health doctor may be able to answer your questions via our secure mobile app, a phone appointment, or even a video visit.
Does everyone on my health plan have to join?
No, this is an individual selection that is available to anyone on your NJ state or school health plan. One person could join, two could join, the entire family, etc. Plan members can also select different R-Health doctors.
R-Health helps people take better control of their health through unrivaled access to doctors that truly understand their health needs, and helps businesses take control of their finances by offering unparalleled primary care at a predictable, affordable price.
210 Yorktown Plaza • Elkins Park, PA 19027 • Call 215.600.4590 • Email firstname.lastname@example.org
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